Privacy Policy

Effective Date: 01/12/2024
Reviewed: 07/02/2025

At British Learning Centre, we are committed to safeguarding the privacy of all our customers. This policy outlines how we collect, use, and protect personal information in compliance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller Information

British Learning Centre is the data controller for the personal information processed under this policy.

Contact Details:

Company: British Learning Centre
Address: 37th Floor, 1 Canada Square, London E14 5AA, United Kingdom
Email: help@britishlearningcentre.co.uk

2. Lawful Basis for Processing Personal Information

We process personal data under the following lawful bases as defined by UK GDPR:

Contract (Article 6(1)(b)): When processing is necessary to perform a contract with you, including training services and associated communications.

Legitimate Interests (Article 6(1)(f)): To maintain contact for relevant updates, training materials, and service-related information, where our legitimate interests are not overridden by your rights and freedoms.

Consent (Article 6(1)(a)): For marketing communications and optional services, where explicit consent has been obtained.

Legal Obligation (Article 6(1)(c)): To comply with legal and regulatory requirements.

Vital Interests (Article 6(1)(d)): In rare circumstances where processing is necessary to protect someone’s life.

Public Task (Article 6(1)(e)): Where processing is necessary for the performance of a task carried out in the public interest.

3. Our Privacy Principles

To ensure the protection of your personal information, we adhere to the following UK GDPR principles:

We collect only the necessary personal data required to provide our services or fulfill legal obligations (data minimisation).
Personal data is processed lawfully, fairly, and transparently.
Data is collected for specified, explicit, and legitimate purposes.
Personal data is accurate and kept up to date.
We retain data only for as long as necessary (storage limitation).
We ensure appropriate security measures are in place.
We are accountable for demonstrating compliance with data protection principles.

4. Information We Collect

We may collect and process the following types of personal information:

General Personal Data

Name, email address, phone number, and postal address
Date of birth and nationality
Information submitted when enrolling in our courses or contacting us
Details of your interactions with our website (IP address, browser type, and duration of visit)
Educational background and qualifications
Employment history (where relevant to course selection)

Special Category Data (Where Applicable)

Under UK GDPR Article 9, we may process special category data only where we have a lawful basis and an additional condition:

Health-related information if required for training services that involve duty-of-care considerations
Criminal conviction information where legally required, such as for safeguarding when working with minors or vulnerable individuals (processed under UK GDPR Article 10)

Learning Journey Data

Exam results, assessments, and certifications
Course progress and completion records
Training materials access logs
Feedback and evaluation responses

5. How We Use Personal Information

We process your data for the following purposes:

To communicate with you regarding your application, enrolment, or inquiry
To provide training services and administer learning programs
To facilitate payment processing and financial agreements
To comply with legal and regulatory obligations in the UK
To provide updates and relevant marketing communications (only with your consent)
To analyze trends and improve our services through anonymized data insights
To prevent fraud and ensure the security of our services
To respond to legal requests and prevent harm

6. Data Retention Policy

We retain personal information only for as long as necessary, based on:

The duration of your relationship with us (enrollment period plus reasonable follow-up period)
UK legal and regulatory requirements for data retention
Financial and contractual obligations
Legitimate business interests (such as defending legal claims)

Specific Retention Periods:

Student records: 7 years after course completion
Financial records: 7 years after the end of the financial year
Marketing consent records: Until consent is withdrawn
Website analytics: 26 months (Google Analytics default)

We review and update our Data Retention Policy regularly, ensuring personal information is deleted or anonymized when no longer needed.

7. Sharing Personal Information

We may share your personal information with:

Accrediting bodies or educational partners to facilitate course certifications
Payment service providers for tuition fee transactions
Legal and regulatory authorities when required by UK law
Third-party service providers assisting with IT, marketing, or student services (under strict data processing agreements)
Professional advisers including lawyers, accountants, and insurers
Government bodies where required by law

We do not sell or trade personal data. Any data shared with third parties will be handled under appropriate data processing agreements ensuring the same high standards of security and confidentiality.

8. International Data Transfers

We do not transfer personal data outside the UK unless:

Adequacy Decision: The destination country has been deemed adequate by the UK government
Appropriate Safeguards: Such as Standard Contractual Clauses or Binding Corporate Rules are in place
Specific Situations: Including your explicit consent or necessity for contract performance
Service Requirements: Such as international course accreditation, with appropriate safeguards

When transfers occur, we ensure adequate protection through approved mechanisms under UK GDPR.

9. Cookies & Website Analytics

Our website uses cookies to enhance user experience and analyse visitor trends.

Types of Cookies Used:

Essential cookies: Necessary for website functionality
Performance cookies: To analyse website usage (Google Analytics)
Functional cookies: To remember your preferences
Marketing cookies: For targeted advertising (only with consent)

You can manage cookie preferences through your browser settings or our cookie consent tool. Disabling certain cookies may limit website functionality.

Google Analytics: We use Google Analytics with IP anonymization enabled. Google’s privacy policy can be found at: https://www.google.com/privacypolicy.html

10. Data Security Measures

We implement appropriate technical and organisational security measures including:

Encryption of data in transit and at rest
Access controls restricting data access to authorised personnel only
Regular security assessments and penetration testing
Staff training on data protection and security
Incident response procedures for potential data breaches
Secure backup and recovery systems

While we implement robust security measures, no system is completely secure. We encourage you to take precautions when submitting sensitive information online.

11. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

Right of Access (Article 15): Request copies of your personal data

Right to Rectification (Article 16): Request correction of inaccurate or incomplete data

Right to Erasure (Article 17): Request deletion of your personal data in certain circumstances

Right to Restrict Processing (Article 18): Request limitation of processing in specific situations

Right to Data Portability (Article 20): Request transfer of your data in a structured format

Right to Object (Article 21): Object to processing based on legitimate interests or for direct marketing

Rights Related to Automated Decision Making (Article 22): Protection against solely automated decision-making

Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time

To exercise your rights, contact us at help@britishlearningcentre.co.uk. We will respond within one month of receiving your request.

12. Complaints and Regulatory Authority

If you believe we have not handled your personal data in accordance with UK data protection law, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Website: www.ico.org.uk
Phone: 0303 123 1113
Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

13. Automated Decision Making and Profiling

We do not engage in solely automated decision-making or systematic profiling that produces legal effects or significantly affects you. Any automated processing tools used are subject to human oversight and intervention.

14. Data Protection Impact Assessments

We conduct Data Protection Impact Assessments (DPIAs) for processing activities that are likely to result in high risk to individuals’ rights and freedoms, particularly when introducing new technologies or processing methods.

15. Breach Notification

In the event of a personal data breach that is likely to result in high risk to your rights and freedoms, we will notify you without undue delay. We maintain incident response procedures and will notify the ICO within 72 hours of becoming aware of qualifying breaches.

16. Policy Updates

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated via:

Website notification
Email notification to registered users
Direct communication for material changes affecting your rights

The date of the last update will be clearly displayed at the bottom of this policy.

17. Contact Information

For any privacy-related inquiries, to exercise your rights, or to contact our Data Protection Officer, please use:

Email: help@britishlearningcentre.co.uk
Post: Data Protection Team, British Learning Centre, 37th Floor, 1 Canada Square, London E14 5AA, United Kingdom
Phone: 020 4628 0500

We aim to respond to all privacy inquiries within 5 working days and will provide a full response within one month as required by UK GDPR.

This privacy policy was last updated on 20/06/2025 and is effective immediately.

British Learning Centre is committed to protecting your privacy and will continue to review and update our practices in line with evolving data protection requirements.

Sarah M. ★★★★★
"British Learning Centre helped me break into accounting when I had zero industry experience."

James K. ★★★★
"After completing my degree, I found it hard to get into HR without experience. British Learning Centre gave me both the knowledge and the hands-on exposure I needed."

Aisha R. ★★★★★
"I came from hospitality with no IT background. British Learning Centre’s training was beginner friendly but thorough. I learned about hardware, software, and real-life troubleshooting. My placement was at a managed IT services company where I got to shadow engineers on support tickets. I wasn’t kept on but used that experience to secure an entry-level IT Helpdesk role elsewhere. It’s a proper stepping stone if you want to break into tech."

Carlos T. ★★★★
"British Learning Centre made me employable. After 100 hours of HR training, I joined a placement with a recruitment agency where I helped with onboarding and staff records. I built so much confidence during those three months. The company didn’t have room to hire, but the experience helped me secure a new role at a healthcare provider as a Junior HR Assistant. Worth every penny."

Nina P. ★★★★★
"This was the bridge between university and full time employment. I learned Sage 50, VAT, reconciliations, and more during the training. My placement was in a small practice where I gained valuable, client facing experience. They offered me a part-time role at first, which soon became full time. British Learning Centre delivered everything they promised and more."

Hassan D. ★★★★★
"I wasn’t sure what to expect but the British Learning Centre program exceeded expectations. The training was detailed and up to date, especially in areas like network troubleshooting and ticketing systems. I completed a placement at a school’s IT department and got offered a perm IT Technician job right after. I’ve already recommended this program to two of my mates."

Marlon G. ★★★★★
"Brilliant program from start to finish. British Learning Centre helped me transition from customer service into HR. The training modules were very detailed, and I got to shadow a senior HR advisor during my placement. That experience made all the difference in interviews. I now work in the HR department of a fintech startup. This isn’t just a course, it’s a career launchpad."

Hannah R. ★★★
"The training and placement itself were excellent, I can’t fault that part. I learned a lot during my three months shadowing an HR manager and the experience definitely helped me land a job quickly afterwards. However, I was a bit disappointed with the salary offered at the end. I expected something a bit more competitive given the level of responsibility I took on during the placement. That said, it’s a good starting point, and I’m hopeful I’ll progress quickly from here."

Zahra N. ★★★★★
"If you're struggling to get your first job in accounting, this is the program for you. I did 100 hours of CPD accredited training with British Learning Centre and then joined a placement at an SME. I worked on real accounts, did bank reconciliations, and submitted VAT returns. I wasn’t hired by the placement company, but landed a job at a larger firm within two weeks. Highly recommend."

Bilal M. ★★★
"Overall, a solid program. The training was useful, and the placement gave me the hands on experience I needed. I did end up getting hired by the company I was placed with, which I’m grateful for. But the starting salary was lower than I expected, especially after the investment of time and money into the course. I think British Learning Centre could be more transparent about average starting salaries. Still, I’m glad I took the program — it got me into the industry, which was the goal."

Callum J. ★★★★★
"British Learning Centre helped me go from unemployed graduate to full time Accounts Assistant. The CPD training was useful, but it was the placement that made the real difference. I worked on real accounts and was trusted with proper tasks. They offered me a permanent job before the placement even ended. Honestly, the program paid for itself."

Lianne T. ★★★★★
"I can’t thank the British Learning Centre enough. I had no luck landing interviews before joining, but after completing the training and doing my placement with a busy HR team, I finally felt confident and employable. I didn’t get offered a role there, but the experience got me hired within 3 weeks by another company. Highly recommend."

Zahid M. ★★★★
"This course gave me the tools to switch careers into IT. The content was solid and the support team was helpful. My placement was great — I learned how to resolve tickets and manage user accounts. My only feedback is I wish the training had a few more advanced modules. That said, I now work in IT Support thanks to this program, so I can’t complain!"

Jason K. ★★★★★
"I joined the accountancy program after finishing a finance degree but with no experience. The training was clear and the placement was eye-opening. I helped with reconciliations and invoices and ended up being offered a part-time job, which became full time. Great stepping stone into the industry."

Amina B. ★★★★★
"The program helped me build confidence and understand how HR works in the real world. The placement was at a busy recruitment agency, and I supported the onboarding process. I wasn’t offered a job there, but I got a strong reference and found a new HR Assistant role within a month. 4 stars only because I think the training platform could be a bit more interactive."

Daniel S. ★★★★★
"I didn’t have a tech background, but I wanted to get into IT. This course helped me understand the basics and get hands-on experience during my placement. I now work for an MSP as a Level 1 Support Technician. If you’re serious about changing careers, do this program."

Umar A. ★★★★★
"British Learning Centre gave me structure and clarity in my career path. I had been stuck in retail, unsure how to move into HR. After completing this course, I joined a placement at a care company, learned everything from compliance to staff training procedures, and was offered a full-time HR Admin role."

Katie F. ★★★★★
"Best decision I made post-university. The online training was easy to follow, and the placement gave me proper, real-world experience. I worked directly with an accountant managing small business clients. I wasn’t kept on, but I used the experience to land an even better job in a finance department. This course works if you’re committed."

Nathan E. ★★★★
"After months of dead end applications, I decided to try the IT Support Program with British Learning Centre and it turned out to be a game changer. The training covered all the basics, from troubleshooting to customer service, and the placement had me working alongside a senior IT technician at a logistics company. I was offered a full-time role after just 8 weeks into the placement. If you're serious about getting into tech, this program is the real deal."

★ Customer Reviews